Hi there, we are sorry to hear that one of the shelves in the pack was damaged. I am also sorry that you have reached out to us, and did not receive an answer from us. I reviewed this to ensure we promptly take care of our customer requests. What happened was we received your damaged part request through our Chat and one of our new employees missed the message, twice. She has now been informed of what happened and will pay close attention to the requests we receive.
I have entered a CS ticket to have 2 new shelves shipped to you CS ticket reference # 10511.
Please let us know if there is anything else we can do for you.