30-Day Money Back Guarantee
We offer a 30-Day Money Back Guarantee on all unused and/or undamaged units, with the exception of PVC and Aluminum Trims. The unit must be unaltered and be undamaged and in original new condition. The customer must pay the return shipping fee to Proslat.
Upon acceptance and processing of the return/refund, all funds will be returned to the original method of payment (minus all fees).
The company reserves the right to remedy any minor defects in defective units by replacing defective, inoperable or missing parts rather than offering a refund or exchange.
After 30 days, and up to 60 days from the date of the purchase, if you are not happy with the product, and have not installed it, you can return it for a refund, less all actual shipping charges related to the product. The unit(s) must be undamaged and in original new condition.
Due to the nature, size and logistics in inventory management and distribution, our restocking fee after 60 days, and up to 120 days, is 10% and applies to all new uninstalled non-defective products.
All refunds will be returned to the original method of payment minus all fees and will be processed on our end within 10 business days of receipt of product (excluding weekends and holidays).
Proslat DOES NOT accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you have made a mistake when installing or mounting the unit, although we will not accept a return within terms, we may have several remedies available to you to help you repair the “damaged” unit and still be able to use your unit. Please call our customer service department for help at 1–888–691–2944 toll free anytime during normal business hours which are between 9 am and 5 pm Eastern Standard Time, Monday through Friday.
IMPORTANT TERMS & CONDITIONS:
We strongly recommend waiting for your order to arrive prior to booking an installer. We cannot guarantee delivery, and will not be held accountable if your order arrives late, or if it arrives with missing or damaged items. This way you can ensure all products arrived, and that they are in perfect condition to use before having to reschedule an installer.
Proslat also has the right to cancel any items on your order at any given time, of course with a refund.